Refund Policy
1. Scope
This policy distinguishes Made It membership fees from project escrow funds. Applicable statutory withdrawal and refund rights take precedence. Applicable rules may vary with the actual nature of the transaction, including whether it is a business or consumer transaction.
2. Canceling renewal
Select ‘Cancel renewal’ in Membership to stop future renewals and keep access until the paid period expires. Canceling renewal is separate from requesting a refund of an existing charge. If cancellation occurs immediately before or during payment processing, check the result and report duplicate or uncanceled charges. Account deletion does not automatically refund prior payments.
3. Membership withdrawal and refunds
For consumer transactions covered by Korean statutory withdrawal rights, withdrawal is generally available within seven days from the statutory starting point, such as receipt of contract information or commencement of supply. Restrictions after service begins apply only where legal requirements, including required notice and consent, are met. Statutory rights for undelivered divisible services or supply inconsistent with advertising or the contract remain intact. Duplicate or incorrect charges and services not provided due to the Company's fault will be corrected or refunded after verification under applicable law. Any voluntary mid-term or prorated refund rule beyond statutory rights is awaiting operator confirmation.
4. Requests and processing
Send your account email, order number, payment date, amount and reason to the Company. Do not send passwords or full card numbers. The Company will review transaction and usage records and explain the basis, amount and outcome. Statutory refunds follow applicable deadlines, including three business days from the relevant statutory starting point where required. Refunds generally return to the original payment method; posting times and exchange differences may depend on the card issuer or PayPal. An online contact will be published after operator confirmation; written requests may be sent to the Company address in the Terms of Service.
5. Project and escrow settlements
Project refunds depend on the signed contract, work performed and inspected, payments already released and Escrow.com conditions. Under Made It's current contract template, company termination is available on calendar days 1–20; current-month funds are allocated 80% to the company member and 20% to the partner after a 14-day hold, with future funded months returned to the company member. Partner voluntary termination allocates 0% of the current month to the partner and returns current and future funded months to the company member. These are proposed allocations only for individual contracts accepting those terms, not a guarantee of actual payout or refund. Released payments, disputes and provider fees and conditions must be checked.
6. Provider processing and disputes
Recording a termination or refund request on Made It does not submit a refund to Escrow.com or move funds. Parties must complete cancellation, refund or dispute procedures with Escrow.com; Made It displays provider-confirmed results. Refundability of Escrow.com fees follows its terms. Please identify membership refunds and project disputes separately using their respective transaction references. When an Escrow.com API response or authenticated transaction history confirms return or refund approval, Made It records it as “Refund approved / awaiting transfer.” Request receipt or a successful API connection alone is not approval. Escrow.com is responsible for executing the actual refund, its processing schedule and payment-method transfers under the transaction terms and applicable law. Approval does not confirm receipt in the buyer’s account. Made It records and displays verified statuses and provides guidance; the Company’s own fault and statutory liability are not excluded.